Refunds and Cancellations

What the Strategy Session fee covers

The Strategy Session is a paid, fixed-scope engagement: we map your firm’s workflows, identify what a platform would actually change, and produce a written plan with a fixed build price and a timeline.

You keep the plan whether or not you build with Forge. It is written to be useful to another developer if you take it elsewhere.

The fee is $2,500. It is credited in full against the build price if you go ahead within 90 days of receiving the plan.

Cancelling before we start

Cancel more than 48 hours before the session and you get a full refund, no questions and no deduction.

Cancel inside 48 hours and we will reschedule once at no charge. If you would rather not reschedule, we refund half; the other half covers the preparation, which happens in the days before the session, not on the day.

If Forge cancels or reschedules for any reason, you get a full refund on request, whenever you ask.

After the session

Once the written plan has been delivered, the fee is not refundable — the work it paid for has been done and handed over.

If the plan has not been delivered within 15 working days of the session, you can ask for a full refund and we will send it.

If you think the plan does not do what we said it would, tell us. We would rather redo it than keep a fee for work that missed.

Build engagements

Builds are quoted at a fixed price before any work starts, and invoiced in stages set out in the agreement for that build. Each stage is payable when that stage is delivered.

If you stop a build partway, you pay for the stages already delivered and nothing beyond them. You keep the code and the data for what has been built.

Refunds for a delivered stage are handled case by case, in writing, and we will put the reasoning in writing too.

How refunds are paid

Refunds go back to the original payment method, through the same processor that took the payment. Forge does not hold your card or bank details and cannot refund to anywhere else.

We start a refund within 3 working days of agreeing it. How long it takes to appear is the processor’s and your bank’s, usually 5 to 10 working days.

Asking

Email hello@forgesoftware.co. Say what you paid for and what you would like to happen. There is no form and no process to follow.

We will reply within 3 working days with a decision and the reasoning.